Terms of Use

Last updated: 2026-10-03

This English text is a translation provided for your convenience. Only the German version is legally binding.

1. Scope and provider

These terms apply to the use of the “Palaora” app for iOS and Android and the web app at https://palaora.com (together the “App”). The provider is:

[…]
[…]
E-mail: […]
Phone: […]

(“we”, “us”). How we handle your data is explained in our Privacy Policy.

2. Services

Palaora is a language-learning app (currently German, with English as the interface language), with vocabulary training (Leitner system), grammar lessons, reading texts, quizzes, duels and offline use. Some features are free; further features are available with a paid subscription (“Premium”). The scope in each case is described in the App and in the store.

We do not promise any particular learning outcome or exam result.

3. Account

You can use the App as a guest without an account, or with an account (e-mail address and password). Please provide truthful information and keep your password secret. You can delete your account at any time in the App (Account → Settings → Delete account).

Minors need their parents’ consent to take out a paid subscription.

4. Subscriptions (Premium)

Subscriptions are purchased through the Apple App Store or Google Play and billed by Apple or Google. Their terms apply in addition.
Plans run for 1, 3, 6 or 12 months. The price is shown to you in the store before purchase.
The subscription renews automatically for the chosen period unless you cancel it at least 24 hours before the end of the current period.
You can cancel the subscription at any time: in the subscription settings of your Apple ID (https://apps.apple.com/account/subscriptions) or Google Play (https://play.google.com/store/account/subscriptions), or in the App via “Manage subscription”. Cancellation takes effect at the end of the current period. Deleting the App or your account does not cancel the subscription.
Refunds are handled by Apple or Google.

5. Right of withdrawal

5.1 Purchases through the Apple App Store

Apple’s terms apply to withdrawal and refunds for purchases made through the App Store. Please contact Apple for this.

5.2 Purchases through Google Play

If you bought through Google Play, the statutory right of withdrawal applies as described below. Google Play shows the consent to immediate performance during checkout.

Withdrawal information

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us ([…], […], e-mail: […], phone: […]) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Early expiry of the right of withdrawal

For a contract for digital content not supplied on a tangible medium, the right of withdrawal expires once we have begun performing the contract after you

have expressly agreed that we begin performance before the end of the withdrawal period,
have acknowledged that by giving this consent you lose your right of withdrawal once performance has begun, and
we have provided you with a confirmation of the contract

(Section 356(5) of the German Civil Code, BGB).

Should the subscription qualify as a digital service, Section 356(4) BGB applies instead. In that case, if you requested that performance begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you informed us of your withdrawal, in comparison with the full coverage of the contract.

End of withdrawal information

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To […], […], e-mail: […]:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

(*) Delete as appropriate.

So that we can identify your purchase, please include the order number from your Google Play purchase confirmation.

6. Content and licence

The learning content in the App (for example lessons, texts, exercises, illustrations, audio) is original material created by Palaora and is protected by copyright.

We grant you a simple, non-transferable right to use the App and its content for personal, non-commercial learning for as long as you use it. In particular, you may not:

copy, publish, pass on or sell content,
extract content automatically (for example scraping, bots) or use the App in an automated way,
circumvent protection mechanisms or disrupt the operation of the App.

7. Your content

Content you send us (for example error reports, messages) must be lawful and must not infringe the rights of others. In particular, it must not be insulting, discriminatory or threatening. We may use your content to the extent necessary to handle it and to improve the learning content. We may delete unlawful content.

8. Availability and defects

We aim to keep the App available with as few interruptions as possible. However, maintenance, technical faults or events beyond our control may temporarily restrict its use. Your statutory rights in the event of defects in digital products (Sections 327 et seq. BGB) remain unaffected.

9. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act.
In cases of slight negligence, we are liable only for breach of an essential contractual obligation, that is, an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely. In that case, liability is limited to the damage that was foreseeable and typical for this kind of contract when it was concluded.
Otherwise, liability is excluded.
These limitations also apply to the people we use to perform our obligations.

10. Term and termination

You can end free use at any time by deleting your account or no longer using the App. Section 4 applies to subscriptions. Both sides keep the right to terminate for good cause; for us, good cause exists in particular in the case of serious or repeated breaches of these terms.

11. App Store and Google Play

For apps obtained through the Apple App Store, Apple’s standard Licensed Application End User License Agreement also applies: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. For purchases through Google Play, the Google Play Terms of Service also apply. We, not Apple or Google, are responsible for the App, its content and support.

12. Changes to these terms

We may change these terms for the future, for example for new features or changes in the law. We will inform you about material changes in the App. For a running subscription, changes that are to your disadvantage only apply from the next renewal and only if you have agreed to them.

13. Governing law and dispute resolution

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident in another country, the mandatory consumer protection rules of that country remain unaffected.

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board (Section 36 of the German Consumer Dispute Resolution Act, VSBG). If you have questions or complaints, please contact us directly: […].

14. Final provisions

These terms are available in German and English. Only the German version is legally binding. If any provision is invalid, the rest of these terms remain valid.